What are your order and Shipping Terms?
All orders are shipped FREE within the contiguous United States, most via UPS Ground. Please allow 24-48 business hours for order processing. If orders are placed on Friday, that order will be processed the following business day. We are closed on Saturday and Sunday.
How do I return an item?
We do not accept returns of opened food products. If you feel you have ordered the incorrect product, and it is unopened, please email us to obtain a Return Authorization. Return shipping costs are the responsibility of the customer. All shipping costs are non-refundable. No exceptions.
Exchanges will be handled by sending out the correct product and applying the product cost of the returned product to the new order once it is received back into our warehouse. The shipping charge of the original order will not be applied and additional shipping charges will be required. Additional product charges may be necessary when requesting an exchange if there is a difference in the price paid for the original order and exchange.
Please contact customer service for more information on returning or exchanging an item or for other product inquiries. Prior contact with customer service must be made before all returns or exchanges. Please do not send product without first contacting us. Thank you.
Do your products contain any nuts or tree nuts?
Our products do not contain any nuts or tree nuts, however, all of our pasta sauces are produced on the same production line as other items containing nuts and tree nuts. Sanitation procedures are performed on the line following production of items containing allergens such as nuts and tree nuts.
Are your products Kosher?
Our products are currently not certified Kosher.
Are your products gluten free?
All of our pasta sauces are made of gluten free ingredients; however, they are not certified gluten free. The equipment that the pasta sauce is manufactured on also produces products containing gluten on the same equipment.
Who is CCOF
CCOF Certification Services is accredited by the USDA National Organic Program (NOP). CCOF certifies farms, livestock operations, processors, retailers, private labelers, and restaurants, ensuring organic integrity from farm to fork. In our case, we are audited annually to determine the source of our ingredients and co-manufacturers as well as the sale of our products.
Who is SQF and Why is it important
SQF (Safe Quality Food) is a program of food safety and quality that is recognized worldwide by retailers, brand owners, and food service providers. All the way from farm to store shelf, SQF safety and quality codes are designed to meet requirements for all sectors of the food supply chain.
Processors who are SQF Certified go through a rigorous review of their facilities as well as audits of the facilities purchases, including the ingredients, as well as production. In our case, through the audits, the SQF confirms that the Organic ingredients stated on the label, were purchased and if the yields actually match the amount of product that we bottle and sell to the public.
Why are the certifications important?
In short, CCOF reviews the labels and each recipes actual ingredients and certifies that they meet FDA Organic standards. The SQF, through extensive audits and established procedures monitors, the manufacturing facility in order to assures the consumer that the product being sold is actually what they are purchasing. Best to think both together work as a affirmation that What You See, is What You Get, Certification.